Standard: Within 7 business days of your order submission. Orders may ship in separate packages
and may ship either UPS ground or US Mail.
Expedited Service: Within 5 business days of your order submission via Priority Mail or UPS.
Alaska or Hawaii: Within 7 business days via Priority Mail.
Outside the US: Within 2 weeks, although customs can hold up packages for even longer, especially
those shipped to Canada. Ships via US Mail, either standard or expedited.
Shipping charges will be added to your order during check-out. Shipping charges are based on all items
going to the same address and will ship either USPS or UPS.
Order Notification: The great majority of our orders are shipped out within 2-3 business
days. Most orders will receive an email notification when their order ships which includes tracking
information (unless shipped standard shipping, such as 1stClass and 1stClass International). Sometimes spam
filters and certain servers block these notifications and they are lost. (Please check you spam box for your
order conformation.) Note that tracking/confirmation numbers included for orders shipped via US Mail are not
very useful (and sometimes they don't work at all); they are really just for delivery confirmation purposes.
Security
We value your privacy and security. To protect you and your personal information, this site uses industry
standard Secure Socket Layers (SSL) for data encryption prior to transmission.
When you enter the Checkout areas of the site, all data is encrypted using SSL prior to transmission.
(Note the "Http:" in your browser address bar changes to "Https" when you enter a secure area of the site.
This denotes transmission using SSL.)
Privacy Policy
Ener-chi Wellness Center will not sell, trade or rent your personal information including your address,
e-mail, or accounting information to any other entity. We will not contact you, about issues other than an
order placed, without your permission.
Payment
We accept payments via:
Visa
Mastercard
Discover
American Express
PayPal
(About PayPal)
eCheck
Payments can be made through our website or by phone
Sales Tax
6% tax on merchandise is charged for South Carolina orders only.
Specific Questions about Books, Products and Orders
Other than what is displayed and explained on this web site (also see FAQ), our customer service is not
able to provide you with answers to your questions. Also, please do not call the telephone numbers listed
on this site to inquire about the status of your order. If you have not received your order within 8-10 days
in the U.S., and within 2-3 weeks for all other countries except Asian and African countries (which can take 4-6 weeks),
please email your order information to:
enerchiart@aol.com
and we will follow up on your request.
Return Policy
If the item is not what you ordered, we will give you a complete refund including the shipping both ways.
Wrongly shipped items must be returned in their original product package with all documentation in order to
receive credit. Please follow the policies below to be sure to receive your refund.
If the item is damaged or defective,
please notify us within 36 hours and return it to us along with the original product packaging and receipt for full credit,
including shipping both ways. Damage that occurs during shipping is beyond our control and cannot be refunded unless the
order arrived via UPS or FedEx and in that case your order is insured up to $100. Damage in shipping must be reported
within 36 hours of receipt of order, so we can begin the claims process. Please keep all packaging and paperwork
for processing claims. Please follow the policies below to be sure to receive your refund.
The loss of a package is beyond our control we cannot be held responsible for it. No refunds can be issued for lost
shipments, except for those shipped via UPS or FedEx.
If you're not satisfied with your purchase (but it is not defective),
you may return it within 30 days of delivery in it's original condition and we'll refund your original purchase
price minus shipping. A restocking fee of 15% applies. However, this return policy does not apply to books. (Once a book
has been opened or read, we can no longer resell it.) Please follow the policies below to be sure to receive your refund.
Important return instructions:
Please email
support@ener-chi.com
for returns and await further instructions. If we receive a return which
is unauthorized we may be unable to refund your money.
We cannot accept returns more than 30 days after delivery.
For a refund to apply, items must be in their original condition with their original packaging.
If items are damaged or lost on their return trip to us, we cannot make a refund. We recommend that you insure
your package just in case.
In your return package, please include your order number, name and address (a copy of the invoice works best)
as well as a note letting us know that you would like a refund, and your authorization number, and reasons
for the return.
When we receive your return we will refund the cost of the purchased items minus a 15% restocking fee and shipping
charges (via the method that you paid originally) and send an email notification.
For Reasons of Legality
The author of the information found on this web site and in the books sold on this web site, Andreas Moritz,
does not advocate the use of any particular form of health care but believes that the facts, figures, and knowledge
presented herein should be available to every person concerned with improving his or her state of health. Although the
author has attempted to give a profound understanding of the topics discussed and to ensure accuracy and completeness
of any information that originates from any other source than his own, he and the publisher assume no responsibility for
errors, inaccuracies, omissions, or any inconsistency herein. Any slights of people or organizations are unintentional.
This information is not intended to replace the advice and treatment of a physician who specializes in the treatment of diseases.
Any use of the information set forth herein is entirely at the reader's discretion. The author and publisher are not responsible
for any adverse effects or consequences resulting from the use of any of the preparations or procedures described in the
author's books or on this web site. The statements made herein are for educational and theoretical purposes only and are mainly
based on Andreas Moritz's own opinion and theories. You should always consult with a health care practitioner before taking any
dietary, nutritional, herbal, or homeopathic supplement, or before beginning or stopping any therapy. The author is not
intending to provide any medical advice or offer a substitute thereof, and makes no warranty whatsoever, whether expressed
or implied, with respect to any product, device, or therapy.
Except as otherwise noted, no statement on this web site has
been reviewed or approved by the United States Food and Drug Administration or the Federal Trade Commission. Readers should
use their own judgment or consult a holistic medical expert or their personal physicians for specific applications to their
individual problems.
Copyright ( 1998-2007 by Andreas Moritz/ Ener-Chi Wellness Center, LLC.
- All rights reserved. No part of the written information on this web site may be reproduced, stored in a retrieval system,
or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior
written permission of the copyright owner.
Contacting Customer Service:
E-mail:
support@ener-chi.com
Toll Free: 1-866-258-4006 (USA)
Local: 709-570-7401 (Canada)
Ener-Chi Wellness Center
9 Night Hawk Way
Landrum, SC 29356
USA
