Customer Service FAQ
Please scroll down to find answers to general questions from Ener-Chi Wellness Center customers.
For other more specific questions, please use the links below to find answers to questions within these categories:
Shipping Policy
Order Cancellations
Returns and Refunds
Health FAQs
Attribution Guidelines
shop
Q. How do I manage my customer account settings?
A. Your customer account settings can be managed from the My Account page. Here you will find the following options:
- Password: Change my Password
- Orders: View my orders and leave feedback
- Wish List: View my wish list
- Payments: View and manage my credit cards
- Billing Addresses: View and manage my billing addresses
- Shipping Addresses: View and manage my shipping addresses
- Settings: Change Account Settings
- Reviews: View product reviews I have made and write new ones
- Logout: Sign out of my account
Q. In what other languages are Andreas’ books available?
A. Many of Andreas’ books have been translated into various foreign languages and are available both in print and eBook format. For your convenience, we have set up a Special page (click here) where you can view these editions and their purchase links. As more and more books are translated into various languages, information on this page will be updated as soon as the foreign language editions are made available.
Q. As of June 2014, how can I order Andreas’ books and Ener-Chi Wellness Products if I live in Europe or other countries around the world?
A. This page of our website lists all the International Shipping Resources for people with addresses outside of the USA and Canada: Ordering Books and Products Internationally. You can find the following items available from different international companies listed, including:
- Andreas’ books – English and foreign translation editions
- Ener-Chi Art
- Ener-Chi Ionized Stones & Fossils
- Kidney Cleanse Tea – Andreas’ formulation
- Liver Cleanse Tea – Andreas’ formulation
Q. Is there a brochure that explains and shows the Ener-Chi Art pictures and other products created by Andreas Moritz?
A. At this time, information about Andreas’ products is available only through this website. Ener-Chi Art pictures are described in detail and can be viewed here.
Q. Do the Ener-Chi Ionized Stones or Ener-Chi Art pictures lose their charge or energy over time?
A. No, nothing that you do diminishes the charge or effectiveness of the Ener-Chi Ionized Stones or Ener-Chi Art pictures.
Q. How often should I view the Ener-Chi Art pictures to receive the full benefits?
A. The benefits occur within 30–45 seconds of viewing a picture and last for several weeks. However, the benefits increase with repeated viewing (cumulative effect). You may view each picture every day or every couple of days, from half a minute to any length of time you choose. There are no negative side effects.
We respectfully ask that you do NOT send us health-related inquiries. Our staff is not qualified to answer health questions and we do not respond to such questions.
However the Ener-Chi team has put together a Data Bank of Health Questions & Answers for the benefit of everyone. It contains thousands of questions that Andreas has answered personally in the past, and these are compiled from his emails, curezone forum and other sources. They cover various subjects and diseases, and you can access this information bank by clicking here.
In addition to this, you may see other Free Resources, such as his articles, blog and video library that consists of more than 200 videos and audio interviews.
You may also connect with many other like-minded people on the official community Facebook page by clicking here.
If you need to speak with a health consultant who specializes in cleansing methods who has followed Andreas’ teachings for 10+ years, you may contact Judy Kemecsei in California (USA) for a 15-minute free orientation ‘meeting’ via phone:
Email: judyk8@earthlink.net
Website: www.judykcleansingcoach.com
You may also wish to consider German New Medicine (GNM). The only recommendation we have at this time is Ilsedora Laker in Toronto, Canada: http://www.newmedicine.ca
Alternatively, we suggest that you locate an experienced, well-respected practitioner of Ayurveda in your area.
Additionally, we have created a short list of qualified wellness professionals for your consideration. Please view Links to Helpful Websites by clicking here.
Payment and Billing
Q. Which are the different credit/debit cards accepted?
A. Ener-Chi.com accepts the following major credit cards:
Visa | MasterCard | American Express | Discover
Q. If I don’t have a credit card, can I pay with electronic check?
A. Sorry, but we had to remove this option because of too many bounced checks.
Q. Can I use my PayPal account to make a purchase?
A. No, we do not accept PayPal for payments due to professional issues we had with PayPal in the past.
Q. Is your website secure? Can I trust it with using my credit card information?
A. At the Ener-Chi Wellness Center, we value your privacy and security. To protect you and your personal information, this site uses industry standard Secure Socket Layers (SSL) for data encryption prior to transmission.
When you enter the Check-out areas of the site, all data is encrypted using SSL prior to transmission. (Note the “http:” in your browser address bar changes to “https” when you enter a secure area of the site. This denotes transmission-using SSL.)
You can be confident in knowing that our website is a verified Authorize.Net merchant and is also verified by Sitelock for being spam and malware free. There are two security seals at the bottom of the page from which you can verify this.
Q. Are Andreas’ books available at a discount/wholesale price?
A. Yes. The best way to sign up for the wholesale discount is visit the wholesale page of this website. A minimum order of 10 items of any kind is required to qualify for the wholesaler’s discount (e.g., books, other items listed on the wholesale page, or a combination of books and other products listed on the wholesale page). There is an additional 10% discount when you order 50 or more books or other items listed on the wholesale page in a single wholesale order.
Q. Besides Andreas’ books, are the Ener-Chi Art pictures and Ionized Stones also available at a wholesale discount?
A. Only the Ener-Chi Art pictures available on our website are offered at the wholesale discount. But to receive the discount you will need to sign up and qualify for wholesale status at the wholesale page.
Q. Is it possible to get a discount if I order just a few books?
A. No. To receive the wholesaler’s discount, you need to order a total of 10 books or more, and have signed up and been accepted as a qualified wholesaler with us.
Affiliate Program
Q. Do you offer an affiliate program?
A. Unfortunately, the Ener-Chi Wellness Center will not be offering an affiliate program. At one time, an affiliate program was strongly considered, and we had been collecting names and email addresses of those individuals who expressed interest. However, due to changed circumstances, the decision has been made to not to set up an affiliate program at this time, nor is this planned for the future. Thank you for your understanding.
Books
Book List All
